Overcoming the Barriers for Building a Customer Focused Organization

There is one thing I have realized while implementing a process effectively in an organization context. Despite our sincere desire and ambition to satisfy customers’ requirement and orienting our actions in a customer centric manner, we naturally inclin read more

The Leader’s Role in Building and Mentoring the “A” Team

The new business environment is witnessing unprecedented inclination of the players towards adopting quality management systems. At the same time, it is becoming increasingly important to understand and evaluate the significance of involving the human res read more