Quality Management Principle #3 – Engagement of People

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“Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value.”

Business people collaborate to put pieces together find solution to puzzle and build startup

Business people collaborate to put pieces together find solution to puzzle and build startup


“To manage an organization effectively and efficiently, it is important to involve all people at all levels and to respect them as individuals. Recognition, empowerment and enhancement of competence facilitate the engagement of people in achieving the organization’s quality objectives.” 


By clearly defining each individual’s role within an organization, executives can empower their employees with the expertise necessary to ensure all actions and responsibilities support the company’s bottom line.

The most effective way to achieve quality is by involving people across all levels of the organization. Everyone contributes to the success (or otherwise) of an organisation and has a part to play in it, as well as a responsibility for quality. Whether the word quality appears in their job title is quite immaterial.

The full potential of organization´s people is best released through shared values and culture of trust and empowerment that encourages the involvement of everyone. The knowledge of employees is a vital value for every organization and valuing the people means committing to their satisfaction, development and wellbeing.

People are the most important asset that a company has, they will perform at their best if they feel that they have a part to play in the decisions that affect their work. If they are treated as cogs in the corporate machine than that is how they will behave, only just doing what they need to do to pick up their wage at the end of each month.

Engagement of people means developing and motivating the people. People are important source to be used to achieve the organization objectives. The organization needs to involve everyone in decisions that affect them, value them and achieve the desired results through team work.

By keeping them informed and involved they will become part of the corporate family and be more inclined to do their best for the company. Engaging the employees in problem solving teams, kaizen or lean events, waste minimization, and the like will ensure that they are fully involved in changes and improvements so the resistance should be far less.

Applying the principle of engagement of people typically leads to these results;

  • People understanding the importance of their contribution and role in the organization.
  • People identifying constraints to their performance.
  • People accepting ownership of problems and their responsibility for solving them.
  • People evaluating their performance against their personal goals and objectives.
  • People actively seeking opportunities to enhance their competence, knowledge and experience.
  • People freely sharing knowledge and experience.
  • People openly discussing problems and issues.

The Key Benefits

  • Improved understanding of the organization’s quality objectives by people in the organization and increased motivation to achieve them
  • Enhanced involvement of people in improvement activities
  • Enhanced personal development, initiatives and creativity
  • Enhanced people satisfaction
  • Enhanced trust and collaboration throughout the organization
  • Increased attention to shared values and culture throughout the organization

Check out the Quality Management Principle #4 in the next article ……

However if you would like to discuss in detail please contact me here.

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Monika Ardianto

Quality Management Consultant and Auditor at Monika Nonce Ardianto
Monika Ardianto is a Certified Quality/Operational Management Consultant with over 20 years of experience in improving quality management systems of large businesses. She is an award winning author of "Winning the Audit".

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