Understanding the Seven Quality Management Principles

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The definition of Principle according to Cambrige and Oxford is a fundamental source or basis of something or a basic idea or rule that explains or controls how something happens or works.

In Quality world, the quality management principles are defined as a set of fundamental beliefs, rules, values, and norms, that are accepted and can be used as a basis for quality management and as a foundation to guide an organization’s performance improvement. They were developed and updated by the experts of ISO/TC 176, which is responsible for developing and maintaining ISO’s quality management standards.

There are seven fundamental principles of quality management in ISO 9001:2015 Standard which is embedded into its various requirements. They are;

1. Customer Focus
2. Leadership
3. Engagement of People
4. Process Approach
5. Improvement
6. Evidence-Based Decision Making
7. Relationship Management

The above principles are not presented in any order, as they are all seen as equally important to running a good quality management system. They are equally applicable to product- or service-based organizations, and important organizational ideas behind any system for quality management. The relative importance of each principle will vary from organization to organization and can be expected to change over time.

Each of these quality management principles will be explained in the next articles. I believe it’s worth spending time thinking about them. Because regardless of you are or want to get an ISO 9001 certified, applying them will help improve any organization, no matter what its size or type.

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Monika Ardianto

Quality Management Consultant and Auditor at Monika Nonce Ardianto
Monika Ardianto is a Certified Quality/Operational Management Consultant with over 20 years of experience in improving quality management systems of large businesses. She is an award winning author of "Winning the Audit".

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